Returns & Refunds
Your satisfaction is our priority
We want you to love your Wolhomes furniture. If you're not completely satisfied, we offer a straightforward return policy to ensure your peace of mind.
30-Day Return Policy
Standard Products
You may return any standard (non-custom) product within 30 days of deliveryfor a full refund, provided the item is:
- In original, unused condition
- In original packaging with all materials
- Free from damage, stains, or alterations
- Accompanied by proof of purchase
Custom & Made-to-Order Products
Custom-made and made-to-order items are non-refundable except in cases of:
- Manufacturing defects
- Damage during shipping
- Significant deviation from approved specifications
These items are crafted specifically for you and cannot be resold.
How to Initiate a Return
Contact Us
Email us at returns@wolhomes.com or call +1 (234) 567-890 within 30 days of delivery. Provide your order number and reason for return.
Receive Authorization
We'll review your request and send a Return Authorization (RA) number within 1-2 business days, along with return instructions.
Package & Ship
Carefully repackage the item in its original packaging. Include the RA number on the outside of the box. Ship via a tracked service (you're responsible for return shipping costs).
Receive Refund
Once we receive and inspect your return, we'll process your refund within 7-10 business days to your original payment method.
Return Shipping Costs
Customer Responsibility:
If you're returning an item because you changed your mind, you're responsible for return shipping costs. We recommend using a tracked service with insurance.
Wolhomes Responsibility:
If we sent the wrong item, or the item arrived damaged or defective, we'll cover all return shipping costs and send a prepaid label.
Large Items:
For furniture requiring freight shipping, please contact us to arrange return logistics. Special handling fees may apply.
Refund Processing
Once your return is received and inspected:
- Approved Returns: Full refund processed within 7-10 business days to your original payment method
- Original Shipping Fees: Not refundable (unless we made an error)
- Partial Refunds: May apply if item shows signs of use or damage
- Rejected Returns: Items not meeting return criteria will be sent back at your expense
Depending on your bank, it may take an additional 2-3 business days for the refund to appear in your account.
Exchanges
We currently do not offer direct exchanges. If you'd like a different item:
- Return the original item following our return process
- Once your refund is processed, place a new order
For size or color variations within the same product line, contact uswe may be able to arrange a direct exchange.
Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect:
- Inspect Upon Delivery: Note any visible damage on the delivery receipt
- Contact Us Immediately: Within 48 hours, email photos of the damage to support@wolhomes.com
- Resolution: We'll send a replacement or issue a full refund, including original shipping costs
- No Return Needed: In many cases, we won't require you to return damaged items
Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized products
- Final sale or clearance items (marked as such)
- Items damaged due to misuse or negligence
- Items without original packaging or RA number
- Items returned after 30 days
Cancellations
Before Production: Orders can be cancelled within 24 hours of placement for a full refund. Contact us immediately at support@wolhomes.com
After Production Begins: Once an item enters production, it cannot be cancelled. Our team begins crafting your piece shortly after order confirmation.
Custom Orders: Cannot be cancelled once the design is approved and deposit is paid, as materials are specifically sourced for your project.
International Returns
International customers may return items following the same policy, with these notes:
- You're responsible for all return shipping costs and customs fees
- Items must clear customs and arrive in our facility within 30 days
- Original customs duties and taxes are non-refundable
- Contact us before returning to ensure proper documentation
Our Warranty
All Wolhomes furniture includes a 5-year warranty against manufacturing defects. Custom pieces include a lifetime structural warranty.
Questions About Returns?
Our customer service team is here to make the return process as smooth as possible.