Shipping Information
Delivering craftsmanship to your door with care
We understand that receiving your Wolhomes furniture is an exciting moment. We've partnered with premium carriers to ensure your pieces arrive safely and on time.
Shipping Methods & Timeframes
Standard Shipping
Delivery Time: 7-10 business days
Cost: $50-$150 depending on size and location
Tracking: Provided via email
Suitable for most items. White glove delivery not included.
Express Shipping
Delivery Time: 3-5 business days
Cost: $150-$300 depending on size and location
Tracking: Real-time tracking available
Priority handling for faster delivery. White glove service available for additional fee.
White Glove Delivery
Delivery Time: Scheduled within 2-3 weeks
Cost: $200-$500 depending on location
Includes:
- Inside delivery to room of choice
- Unpacking and assembly
- Placement and positioning
- Packaging removal
- Final inspection
Recommended for large, custom, or valuable pieces.
Processing Times
Processing times are in addition to shipping times. You'll receive email notifications at each stage: order confirmed, in production, ready to ship, and shipped.
International Shipping
We ship worldwide to most countries. International shipping includes:
- Delivery time: 10-21 business days (varies by destination)
- Shipping cost: Calculated at checkout based on weight and destination
- Tracking provided for all international shipments
- Professional packaging to protect items during transit
Important Note:
International customers are responsible for all customs duties, taxes, and import fees. These charges are determined by your country's customs office and are not included in our prices or shipping costs. Contact your local customs office for estimated charges.
Order Tracking
Once your order ships, you'll receive a tracking number via email. You can:
- Track your shipment using the carrier's website
- View order status in your account dashboard
- Receive email updates at key delivery milestones
- Contact us if you have tracking concerns
Packaging & Protection
Every piece is carefully packaged to ensure safe delivery:
- Multiple layers of protective wrapping
- Reinforced corners and edges
- Custom crates for large or delicate items
- Moisture protection for international shipments
- Secure padding to prevent movement
We recommend keeping all packaging materials until you've inspected your item and confirmed it's in perfect condition.
Delivery Instructions
Before Delivery:
- Ensure someone 18+ is available to receive and sign for the delivery
- Measure doorways and hallways to confirm the item will fit
- Clear the delivery path of obstacles
- Provide any special access instructions (gate codes, elevator keys)
Upon Delivery:
- Inspect packaging for visible damage
- Note any damage on the delivery receipt
- Carefully unpack and inspect the item within 48 hours
- Contact us immediately if you discover any issues
Shipping Restrictions
We cannot ship to:
- P.O. boxes (for large items)
- Military APO/FPO addresses (contact us for options)
- Some remote or restricted locations
If you have questions about shipping to your location, please contact us before placing your order.
Damaged or Lost Shipments
While rare, items can be damaged or lost during shipping:
- Damaged in Transit: Contact us within 48 hours with photos. We'll file a claim and send a replacement at no cost.
- Lost Shipment: If tracking shows no movement for 10+ days, contact us. We'll investigate and resolve promptly.
- Delivery Issues: For delivery problems (wrong address, access issues), contact us immediately so we can work with the carrier.
All shipments are fully insured. You will not be responsible for carrier-related damage or loss.
Questions About Shipping?
Our customer service team is here to help with any shipping questions or concerns.